Global enterprise cloud communications provider Bandwidth Inc. has secured two Gold Stevie Awards, recognizing its outstanding achievements in customer engagement and service innovation. The awards, selected from over 2,100 nominations across 45 nations and territories, underscore the company's dedication to delivering exceptional customer experiences.
Bandwidth won the Gold Award for Best Customer Engagement Initiative for its inaugural customer conference, Reverb24, which brought together more than 1,400 in-person and virtual customers and prospects. Stevie Award judges praised the event as a 'top-tier customer engagement experience' that was strategically designed and tailored to customer needs.
The company also received the Gold Award for Innovation in Customer Service, highlighting its customer success team's development of custom automation tools that significantly improve enterprise customer response and resolution times. Judges described the initiative as 'impactful and forward-thinking,' demonstrating true innovation in support operations.
These awards reflect Bandwidth's commitment to customer-centric service, evidenced by its 99 percent customer name retention rate and 26 consecutive quarters as a G2 Leader in Communications Platform as a Service (CPaaS). The company's expert, 24/7/365 human-based support distinguishes it in the competitive telecommunications market.
Bandwidth's recognition at the Stevie Awards signifies more than just corporate achievement. It represents a broader trend in enterprise communications: the increasing importance of personalized, technology-driven customer support that can adapt quickly to evolving business needs.
