Coconut Software and LPL Financial Partner to Streamline Advisor-Client Meetings
TL;DR
Financial advisors at LPL Financial gain an edge by leveraging Coconut Software's advanced scheduling platform to enhance client interactions.
Coconut Software's user-friendly platform streamlines the client meeting process and drives advisor productivity through institution-ready appointment scheduling and video banking.
The strategic relationship between Coconut Software and LPL Financial enhances the overall client experience, leading to increased client engagement metrics and a 21-point increase in NPS.
Coconut Software's commitment to excellence and innovation provides a competitive edge for financial institutions, offering a more efficient service delivery and recaptured productivity worth $295,000 over three years.
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Coconut Software, a provider of scheduling solutions for the financial services industry, has announced a strategic relationship with LPL Financial. This partnership aims to enhance the client meeting experience for advisors at approximately 1,000 LPL affiliated institutions by leveraging Coconut Software's advanced scheduling platform.
Katherine Regnier, Founder and CEO of Coconut Software, emphasized the importance of this collaboration for boosting engagement and improving client experience through efficient meeting scheduling. The platform is specifically designed to meet the privacy and security needs of the financial services industry.
By using Coconut Software, financial advisors have reported significant benefits, including a reduction in administrative tasks and more efficient service delivery. A Forrester Total Economic Impact study from April 2024 highlighted that advisors saved an average of 10 minutes per meeting, translating to a productivity gain worth $295,000 over three years. Additionally, the platform has contributed to a 21-point increase in Net Promoter Score (NPS), indicating higher client satisfaction.
Ken Hullings, LPL's Executive Vice President of Institution Client Success, noted that this relationship addresses a common pain point: the time-consuming nature of scheduling meetings. By streamlining this process, advisors can focus on higher-value tasks, ultimately enhancing the client experience. Hullings also stressed that integrating superior technology solutions like Coconut's platform is essential for helping advisors grow their practices efficiently.
Coconut Software's platform is designed to be user-friendly and compliant with regulations applicable to advisor communications. It supports both wealth management and retail users, making it a versatile tool for various financial institutions, including banks and credit unions.
The partnership between Coconut Software and LPL Financial signals a significant step towards improving operational efficiency and client satisfaction in the financial services industry. As financial institutions continue to seek ways to enhance their client relationships and streamline operations, this collaboration offers a competitive edge in today's fast-paced financial landscape.
Curated from 24-7 Press Release
