Hernando County, Florida, is set to revolutionize its utility operations by implementing Systems & Software's enQ Customer Information System (CIS). This strategic move aims to overcome the limitations of the county's current system, which has struggled to meet evolving needs and resulted in manual processes and limited integration across key systems.
The adoption of the enQ CIS platform is expected to significantly enhance operational efficiency and support the county's growth. By automating processes, integrating essential systems, and enabling data-driven decision-making, Hernando County is positioning itself to better serve its expanding population and meet increasing demands on its utility services.
Melissa Cosme, Utilities Business Manager for Hernando County, emphasized the importance of this upgrade, stating that the new system provides the necessary automation, integration, and scalability to improve service delivery to residents. The enQ CIS solution will streamline billing for over 16,500 monthly meter readings and facilitate integrated data sharing across various systems, including GIS, meter management, and financial platforms.
One of the key benefits of this implementation is the improvement in customer service capabilities. The introduction of a customer self-service portal and automated service orders will empower staff to address inquiries more efficiently and adapt to changing operational demands. This enhancement in service delivery aligns with the county's commitment to providing exceptional service to its residents.
The implementation of enQ CIS is not just a technological upgrade; it represents a significant step towards modernizing Hernando County's utility infrastructure. By integrating with existing and future systems, including InvoiceCloud, Bill2Pay, and AMI infrastructure, the county is creating a fully modernized utility billing solution that can adapt to future challenges and opportunities.
This partnership between Hernando County and Systems & Software highlights a growing trend among municipalities to leverage advanced technology in improving public services. As utilities face increasing pressure to operate efficiently and provide superior customer experiences, the adoption of comprehensive CIS solutions like enQ becomes crucial. The success of this implementation could serve as a model for other counties and municipalities looking to modernize their utility operations and prepare for future growth.
