HRO Today Reveals 2025 Baker's Dozen RPO Customer Satisfaction Ranking Winners
TL;DR
Cielo tops the 2025 RPO ranking, giving companies a competitive edge by identifying the most effective recruitment partners for talent acquisition success.
HRO Today's Baker's Dozen ranking uses a weighted algorithm analyzing service breadth, deal size, and quality from 450 client surveys across 335 companies.
These RPO rankings help organizations find quality talent partners, improving employment opportunities and workforce development for better career outcomes.
Cielo leads Korn Ferry and KellyOCG in the 2025 RPO rankings based entirely on client feedback from extensive industry surveys.
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HRO Today has announced the winners of its 2025 Baker's Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing (RPO), with Cielo securing the top position in the prestigious industry evaluation. The ranking, determined through comprehensive client feedback rather than editorial opinion, provides critical insights for HR decision-makers selecting RPO providers.
The methodology involved analyzing results across three key subcategories: service breadth, size of deals, and quality of service. HRO Today employed a predetermined algorithm that weighted questions and categories based on importance, calculating scores in all three subcategories as well as an overall composite score. This year's results were derived from over 450 usable surveys completed by 335 different client companies of the ranked providers.
Following Cielo in the top five positions were Korn Ferry, KellyOCG+Sevenstep, PeopleScout, and Hudson Talent Solutions. The complete ranking and detailed results are available through HRO Today, which collects feedback annually through an online survey distributed to buyers directly through HRO Today mailing lists and indirectly through service providers.
The significance of these rankings extends beyond mere recognition, as HR leaders increasingly rely on the Baker's Dozen evaluations when making critical vendor selection decisions. Only organizations earning the highest ratings from their customers across quality of service, breadth of service, and size of deals qualify for inclusion in the ranking. This customer-centric approach ensures the results reflect actual client experiences rather than subjective assessments.
For the global RPO industry, valued at approximately $5 billion annually, these rankings serve as an important barometer of service quality and client satisfaction. The Baker's Dozen rankings cover six different HR service categories, providing comprehensive guidance for organizations seeking outsourcing partners. The methodology's transparency and reliance on direct client feedback make it particularly valuable in an industry where service quality can significantly impact organizational talent acquisition outcomes.
The rankings come at a time when organizations face increasing pressure to optimize recruitment processes amid talent shortages and economic uncertainty. The results help HR professionals identify providers that have demonstrated consistent performance and customer satisfaction across multiple dimensions. As organizations continue to navigate complex hiring challenges, data-driven evaluations like the Baker's Dozen provide essential guidance for strategic partnership decisions that can affect workforce quality and organizational performance.
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