Inogic Launches LiveChat4Dynamics to Enhance Customer Interactions in Dynamics 365 CRM
TL;DR
Gain a competitive edge with LiveChat4Dynamics by offering instant live chat support directly from Dynamics 365 CRM.
LiveChat4Dynamics integrates live chat functionality directly into Dynamics 365 CRM for seamless customer communication and record creation.
LiveChat4Dynamics enhances customer engagement, boosts operational efficiency, and helps build lasting, responsive customer relationships within Dynamics 365 CRM.
LiveChat4Dynamics revolutionizes customer interactions by offering immediate chat responses, real-time record creation, and centralized data management within Dynamics 365 CRM.
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Inogic, a Microsoft Gold ISV Partner, has unveiled LiveChat4Dynamics, a new application designed to integrate live chat capabilities directly into Dynamics 365 CRM. This launch addresses the growing need for businesses to manage customer interactions more efficiently within their existing CRM systems.
LiveChat4Dynamics is part of Inogic's omnichannel suite of communication apps, which includes Text SMS and WhatsApp integrations for Dynamics 365 CRM. The app enables businesses to engage with website visitors in real-time, receive instant notifications for new messages, and automatically map customer interactions to CRM records.
Key features of LiveChat4Dynamics include centralized real-time communication, immediate chat responses, real-time record creation, CRM notifications, conversation tracking, and improved operational efficiency. These features are designed to help businesses streamline their customer service processes and enhance overall sales productivity.
Anmol Sawant, VP of Technology at Inogic, emphasized the app's role in addressing CRM user challenges, stating that it empowers businesses to enhance customer engagement directly within Dynamics 365 CRM. This integration aims to streamline workflows and foster responsive customer relationships.
The introduction of LiveChat4Dynamics is significant for businesses using Dynamics 365 CRM, as it offers a solution to the common problem of managing customer interactions across multiple platforms. By centralizing live chat functionality within the CRM, companies can potentially improve response times, reduce data fragmentation, and make more informed decisions based on comprehensive customer interaction data.
This development reflects the growing trend of integrating various communication channels into CRM systems, aiming to create a more cohesive and efficient customer service experience. For Dynamics 365 users, LiveChat4Dynamics represents an opportunity to enhance their customer engagement capabilities without leaving their primary CRM environment.
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