Intershop Communications AG, a global provider of agentic B2B commerce solutions, today announced the Spring 2026 Release of the Intershop Commerce Platform. The release focuses on practical AI, introducing new capabilities that make it easier for B2B merchants to adopt and scale AI solutions in their daily operations.
According to Markus Dranert, CEO of Intershop, the cost/benefit calculation for adopting AI hasn't always been straightforward for B2B merchants. “With the Spring 2026 Release, we're showcasing how AI makes a real impact across the buyer and merchant journeys,” Dranert said. “Our pre-integrated copilots and agents provide our customers with an easy entry point into agentic commerce.”
The LLM-powered Copilot for Buyers now supports a wider range of aftersales scenarios, leveraging contextual data such as installed base information, technical product specifications, and customer history. It can send service reminders, link up with manufacturer systems to flag machines for maintenance, and recognize dirty or damaged spare parts with the high-accuracy Visual Product Finder. Product discovery is enhanced with new ACP (Agentic Commerce Protocol) product feeds, making catalogs accessible to LLM-based search environments like ChatGPT. The Product Content Agent automatically provides generative engine optimizations (GEO) in product descriptions.
Released into beta in fall 2025, the Copilot for Merchants is now generally available with a critical mass of agents and proactive agent workflows. These agents support business users in managing day-to-day commerce tasks more efficiently. New capabilities include an agent task overview for scheduling and monitoring tasks, with agents providing summaries and recommending next steps. The newest agent, the Competitive Intelligence Agent, enables teams to track market developments and competitor activity, summarizing insights for data-driven decision-making. The Copilot for Merchants is also expanding as the central interface for interacting with the Intershop Commerce Platform, allowing users to manage core platform functions through natural-language prompts.
To support adoption, Intershop is introducing a unified pricing model for its AI capabilities. Customers can choose from credit-based subscriptions that provide flexible access across all Intershop copilots and agents, rather than licensing individual components. This approach empowers companies to start using AI, learn and adapt, and maintain control over expenses. “The bottom line matters for merchants, who are under economic pressure to do more with less,” said Nils Breitmann, Senior Director of Artificial Intelligence at Intershop. “The new packages lower the barrier for merchants to test AI, prove its value, and stay flexible as they grow.”
For more information, visit the release landing page. The original release is available on NewMediaWire.
