Dental practices struggling to hire and retain front desk staff have a new tool to improve patient interactions and capture missed opportunities. Kiybo, founded by former dental practice owners and technology builders, has launched an AI-native patient experience and coaching platform that combines a front desk coach with an AI receptionist. The platform is designed to enhance, not replace, front office teams by providing real-time feedback on patient conversations and ensuring no call goes unanswered.
The front desk coach reviews patient calls—following privacy best practices—and gives team members specific feedback on how they welcome callers, acknowledge concerns, gather details, and explain next steps. Staff receive tailored suggestions and language to try on future calls. When the practice is too busy or closed, the AI receptionist collects the caller's name, contact details, and reason for calling, then sends a summary to the practice so the person returning the call knows where to begin. Patients can also request a callback through a widget on the practice's website.
The launch comes at a critical time for the dental industry. According to the ADA Health Policy Institute's 2026 Q1 survey, 58% of dentists find recruiting administrative staff highly challenging. Meanwhile, practices have room to grow: in the institute's third-quarter 2026 survey, 38% of dentists said they could have treated more patients, up from 26% the previous quarter. For practices with openings, being able to respond when a prospective patient calls—and follow through when an existing patient needs help—can directly impact revenue and patient satisfaction.
“Some of the best opportunities to coach a dental front office team happen in everyday patient conversations. The challenge is giving people timely, specific feedback while the call is still fresh,” said Brandon Freeman, co-founder and COO of Kiybo. “Kiybo helps team members see what they handled well and what they could do differently on the next call. And when a patient calls after hours, the morning team knows who called, what they needed and where to pick up the conversation.”
Security is a key consideration for patient data. Kiybo signs business associate agreements with its practice customers, encrypts patient data in transit and at rest, restricts access by role, and records access in audit logs. The company's SOC 2 Type II audit is in progress. Kiybo is available to dental practices and dental support organizations, and practices can request a demo at https://kiybo.com/demo. More information is available at kiybo.com.
The platform's emphasis on coaching and call coverage addresses a persistent pain point: the people who know the job best are often the ones checking patients in and answering insurance questions, leaving little time to coach colleagues. By automating call handling and providing structured feedback, Kiybo aims to help practices book more visits, accept more treatment, and earn more reviews with the staff they already have. As dental practices continue to face staffing shortages and seek efficiency gains, tools that leverage AI to support front office teams could become an increasingly important part of the operational toolkit.
