Liveops has announced a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The program offers individuals across the United States the opportunity to earn income from home on flexible schedules while assisting one of the country's leading tax software brands. This initiative comes as many families face rising costs and employment uncertainty, providing a pathway to sustainable income with purpose.
"At Liveops, we hold the belief that meaningful work should be available to everyone, regardless of their location or the challenges they may face in life," stated Molly Moore, Chief Operating Officer at Liveops. The company specifically aims to recruit from underrepresented demographics including bilingual candidates, women, caregivers, veterans, retirees, and individuals with disabilities. Women currently make up approximately 77 percent of the Liveops agent community.
The remote nature of these positions eliminates geographic and socioeconomic barriers that typically hinder participation in customer service roles. Since agents don't need to be near physical call centers, individuals can provide services from their own locations. "Our flexible sourcing strategy benefits both individuals and our clients," remarked Jim Watson, Chief Executive Officer of Liveops. "We can engage a diverse and motivated talent pool from across the nation."
Agents within the Liveops network have autonomy to select their own work schedules, allowing them to coordinate hours around caregiving responsibilities, family commitments, educational pursuits, or secondary income sources. This flexibility is particularly valuable for single parents, military spouses, and caregivers who need greater control over their work hours and earnings. For clients, this model enables Liveops to align service coverage with actual demand during tax season without incurring additional facility costs or long-term overhead.
The economic implications extend beyond individual agents. By retaining income within local communities rather than centralizing work in a single location, the Liveops model bolsters local economies. Thousands of individuals will gain valuable customer support experience with a nationally recognized brand during one of the busiest customer service periods of the year. More information about the company's approach is available at https://liveops.com.
Liveops has decades of experience facilitating tax season engagements. The company's on-demand model enables quick sourcing, certification, and deployment of customer support agents, ensuring callers receive prompt, empathetic service during peak times. This methodology helps tax software clients minimize hold times, enhance customer satisfaction, and safeguard brand loyalty during the highest volume weeks of the year. The initiative represents a significant expansion of remote work opportunities in the customer service sector while addressing seasonal demand in the tax preparation industry.
