Liveops has been honored with one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service, marking the second consecutive year the company has received top recognition for its customer service training programs. The awards recognize Liveops' innovative approach to customer experience solutions, which combines skilled on-demand talent with advanced technology to help enterprises scale operations while maintaining quality and compliance.
The Gold Stevie Award was given for Customer Service Training or Coaching Program of the Year, while Silver Awards were received for Contact Center or Customer Service Outsourcing Provider of the Year, Innovation in Customer Service, and Best Customer Satisfaction Strategy. These accolades underscore Liveops' focus on learning and development through its Learning-as-a-Service model, which enhances agent preparedness through efficient onboarding, certification, and coaching. This enables enterprise programs to launch quickly while adapting to fluctuating demand without sacrificing service quality.
According to Molly Moore, Chief Operating Officer of Liveops, this recognition reflects the company's dedication to providing high-quality, flexible customer experience solutions that clients can depend on. Moore emphasized that Liveops' trusted agent certification programs set industry standards for quality, while ongoing investments in AI and the company's LiveNexus platform help enterprises modernize their customer experience operations with confidence. The Stevie Awards for Sales and Customer Service celebrate achievements across contact centers, customer service, business development, and sales globally, highlighting organizations that demonstrate exceptional performance in these areas.
Liveops recently launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases within controlled environments, apply governance and measurement protocols, and scale proven solutions into production. Jim Watson, Chief Executive Officer of Liveops, noted that the company's recognition across multiple Stevie categories demonstrates that innovation at Liveops centers on practical execution rather than industry hype. Watson explained that LiveNexus embodies this philosophy by enabling clients to modernize responsibly while upholding quality, compliance, and customer trust throughout the transformation process.
The significance of these awards extends beyond corporate recognition, as they validate approaches that balance technological advancement with human expertise in customer service delivery. As enterprises increasingly seek flexible, scalable solutions that maintain personal connections with customers, Liveops' award-winning model demonstrates how companies can leverage both AI capabilities and skilled human agents to meet evolving customer expectations. The company's emphasis on precision scheduling, effective AI integration, and rigorous agent certification creates a framework that other organizations may look to as they navigate the complexities of modern customer experience management.
