Madanes Completes Digital Transformation with Novidea's Insurance Management Platform

Madanes Insurance Agency, a prominent insurance broker known for handling large and complex insurance schemes in the property, liability, and health sectors, has successfully implemented Novidea's cloud-based, data-driven insurance management platform. This strategic move signifies a complete digital transformation for the agency, poised to revolutionize its operational efficiency and customer service.

With a broad and diverse customer base, Madanes manages thousands of inquiries daily. Leveraging Novidea's platform, which is now fully operational, the agency's hundreds of employees can deliver enhanced service by seamlessly integrating external data sources with internal departmental data. This creates a unified information source and a comprehensive 360-degree view of each customer.

The new platform consolidates all customer-related data, including insurance products, payments, claims, and referrals. This integration allows agents to offer tailored risk products that meet individual customer needs at cost-effective prices. The transition promises to streamline Madanes' customer journey, boosting speed, precision, and data security.

Furthermore, Madanes' customers now benefit from a multi-channel communication system, including WhatsApp, SMS, email, and phone center options. This system facilitates convenient interaction with the company, ensuring quick responses and enabling customers to perform various actions independently.

Boaz Rubin, CEO of Madanes Insurance Agency, emphasized the transformative impact of Novidea's platform. "With the implementation of Novidea's platform, we have completed an end-to-end digital transformation that is expected to yield unprecedented operational efficiency and high-quality service to our policyholders. With 80,000 insurance claims submitted annually, the integration of multiple data sources and insights from the Novidea platform enable us to conduct in-depth analysis, map risks, and adjust our solutions to reduce expenses for our insureds while enhancing customer satisfaction," said Rubin.

Roi Agababa, CEO and Founder of Novidea, highlighted the industry's need for advanced technological solutions. "Insurance organizations worldwide are dealing with outdated and disparate technologies that do not meet today's needs. With increasing competition and the aim of enhancing customer experience, they are looking to replace traditional systems with new generation systems. This growing demand is driven by the need for improved data quality, smooth digital customer experiences, and streamlined processes. We are excited that Madanes has stepped into the technological forefront of the insurance industry, helping it maintain its leadership in both service and operational efficiency," Agababa stated.

Novidea, a leading Insurtech provider, offers a cloud-native, data-driven insurance management system designed to modernize and manage the customer journey end-to-end. Its platform integrates front, middle, and back offices, enhancing operational efficiency and providing a seamless digital experience for both team members and customers. With a 360-degree view of customers and policies, insurance businesses can access data and actionable insights anytime, anywhere, and on any device. Novidea supports over 100 customers across 22 countries.

For more information, visit Novidea's website. To view the source version of this announcement, visit NewsDirect.