New Book Offers Tips for Restaurant Servers to Boost Income

Businessperson Dan Longton has released a new book titled 'Waiting Tables? Make More Money!' aimed at helping restaurant servers increase their tips by improving the dining experience for customers. The book, which targets waitstaff aged 18-30 in table service establishments, draws on insights gathered from interviews with hundreds of business diners about what motivates them to tip more generously.

Longton, who is the CEO and co-founder of HRgems, Inc., a company that assesses the work ethic of hospitality job seekers, has leveraged his extensive experience in the restaurant industry to compile strategies for different phases of the service cycle. The book covers crucial aspects such as greeting, ordering, feeding, and customer departure, emphasizing the importance of a positive attitude, anticipating customer needs, accommodating special requests, and adapting communication styles to different customer personalities.

This publication could have significant implications for the restaurant industry. By providing servers with tools to create more enthusiastic dining experiences, it has the potential to improve overall service quality, increase customer satisfaction, and boost server income. This, in turn, could lead to higher retention rates in an industry known for high turnover, benefiting both employees and employers.

Moreover, the book's focus on enhancing the customer experience aligns with the growing emphasis on personalized service in the hospitality sector. As restaurants continue to compete for customer loyalty, the strategies outlined in Longton's book could become increasingly valuable for establishments looking to differentiate themselves through superior service.

The release of 'Waiting Tables? Make More Money!' also highlights the ongoing discussion about fair compensation in the service industry. By empowering servers to increase their earnings through improved performance, the book addresses the issue of income stability for workers who rely heavily on tips. This approach could potentially influence broader conversations about wage structures and employee development in the restaurant sector.

Available through major retailers and online platforms, Longton's book represents a practical resource for servers looking to advance their careers and for restaurant managers seeking to enhance their team's performance. As the industry continues to evolve, such resources may play a crucial role in shaping the future of restaurant service and worker compensation.