NFON AG has expanded its artificial intelligence portfolio with the launch of AI Agent Studio, a platform that allows companies to create, test and refine their own AI agents for specific business tasks. The Munich-based provider of integrated business communications, which focuses on AI-based applications, said the new tool strengthens its offering in intelligent process automation and is available now, according to a NEWMEDIAWIRE announcement.
The move matters because it lowers a technical barrier that has kept many smaller companies on the sidelines of AI adoption. AI Agent Studio complements NFON's existing visual approach to building AI applications with a conversational one, which the company says makes it easier for small and mid-sized enterprises in particular to get started with customised AI agents and automated business processes. It forms a key component of NFON's strategy to make powerful, sovereign AI-based business communications accessible to companies across Europe.
Development takes place in two ways within a shared workspace. In Agent Mode, users describe their agent's tasks, behaviour and requirements in natural language, generating an initial working solution that can be tested and refined through dialogue. Proposed changes are reviewed and approved before implementation, and all changes remain traceable and reversible. In Flow-Based Mode, users build agents through visual workflows, specifying which actions run under defined conditions for precise, rule-based control. An interactive product demo offers a first look at how it works.
"With AI Agent Studio we are advancing our AI-solution portfolio," said Andreas Wesselmann, Chief Executive Officer of NFON AG. "We are laying the foundations to grow in line with our customers' requirements and address an ever wider range of operational tasks." He added that the company is strengthening its role as a long-term technology partner for AI transformation in the European SME sector while providing the technological foundation for more complex applications in larger organisations.
Jana Richter, Executive Vice President Engineering, AI & Innovation, framed the launch as a democratising step. "With AI Agent Studio we turn complex technology into a tool for everyday business," she said. "It shouldn't be the technical barriers that determine what companies can achieve, but their ideas."
The implications extend to NFON's European partner network, which the company says supports marketing and scaling of custom AI solutions. Sales partners can develop tailored automation for sectors where voicebots already handle tasks such as receiving insurance claims, processing meter readings for energy suppliers and pre-qualifying customer enquiries for tradespeople. Partners can test solution ideas and demonstrate them during customer meetings without first setting up an extensive development project. NFON is backing the rollout with training and certification programmes and implementation examples. Further details are available in the accompanying press release, and the original release can be viewed on www.newmediawire.com.
