OYO Launches Flexible 'Pay at Hotel' Option Across US Properties
TL;DR
First major hotel chain in the US to offer flexible pay-at-property option gives guests booking advantage.
Innovative Pay at Hotel feature rolled out across 400+ OYO properties in 35 states simplifies booking process.
OYO's new payment option makes travel more accessible and convenient, addressing industry pain points and providing affordable accommodations.
Pay at Hotel feature tested successfully in Houston market, reducing cancellation rates, increasing customer satisfaction, and catering to last-minute bookers.
Found this article helpful?
Share it with your network and spread the knowledge!
OYO, a global hospitality technology company, has introduced an innovative 'Pay at Hotel' feature across its 400+ properties in 35 states, revolutionizing the booking experience for American travelers. The new payment option allows guests to secure accommodations without requiring upfront payment or credit card details, addressing a significant pain point in hotel reservations.
The feature, which underwent successful testing in the Houston market, provides unprecedented booking flexibility for business travelers and spontaneous trip planners. Initial pilot data revealed reduced cancellation rates and higher customer satisfaction, particularly among last-minute bookers.
Nikhil Heda, Head of Business Development for OYO US, emphasized the strategic importance of the new payment method, noting that it directly responds to travelers' needs for more adaptable booking processes. The three-click booking system enables guests to reserve rooms without immediate financial commitment, marking a significant innovation in the hospitality sector.
This launch follows OYO's acquisition of G6 Hospitality and underscores the company's technology-driven approach to transforming travel accommodations. By offering a payment solution that prioritizes customer convenience, OYO is positioning itself as a progressive player in the competitive US hospitality market, particularly in the economy segment.
Curated from News Direct
