Proshield.Services has announced a groundbreaking partnership with Thumbtack, aiming to transform the customer experience in home improvement projects. This collaboration introduces a comprehensive support system for homeowners undertaking projects ranging from roofing to remodeling, ensuring expert guidance at every step.
The partnership addresses a significant gap in the home improvement industry, where customers often face challenges in contractor selection and project management. Proshield.Services offers a customer-first approach, featuring expert contractor matching, live agent support, and post-completion follow-up. These services are designed to empower homeowners, making the process of home improvement more transparent and less daunting.
William Hodges, Co-Founder at Proshield.Services, highlighted the importance of this initiative, stating, "Our partnership with Thumbtack creates a safety net of expert support that empowers customers to make confident decisions and ensures their projects succeed." The platform also plans to introduce additional services such as project monitoring and bid process guidance, further enhancing the customer experience.
The home services market in the United States, valued at over $600 billion annually, has long struggled with customer satisfaction issues. Proshield.Services and Thumbtack's partnership aims to set a new industry standard by combining Thumbtack's extensive network of local service businesses with Proshield's innovative support model. Michael Kim, Vice President of Strategy and Business Development at Thumbtack, remarked, "This partnership represents a significant evolution in how home improvement services are delivered."
With plans to expand its service offerings and geographic coverage in 2025, Proshield.Services is poised to make a lasting impact on the home improvement industry. The company's focus on customer advocacy and expert guidance promises to make home improvement projects more accessible and successful for homeowners nationwide.
