RDI Corporation Secures Three Top Honors at 2024 USA Customer Experience Awards

RDI Corporation has been distinguished with three top awards at the 2024 USA Customer Experience Awards, affirming the company's commitment to exceptional customer service, employee development, and the strategic application of customer feedback. These honors underscore RDI's leadership in the fields of learning and development, B2B customer experience, and customer insight utilization.

Best Learning & Development

RDI's "ELL Well" initiative, which stands for Earn Well, Learn Well, and Live Well, received the Best Learning & Development award. This program emphasizes continuous development and empowerment through career advancement, personal and professional growth, community engagement, leadership training, and skill development within a diverse and inclusive environment. In 2023 alone, RDI employees completed over 34,000 courses through the company's Learning Management System (LMS). Participation in this program has surged from 3% to over 98% in five years, resulting in a 20% promotion rate among participants and a 35% improvement in employee turnover.

Best B2B Customer Experience

RDI's transformative work in B2B Corporate Sales for a premier partner earned the company the Best B2B Customer Experience award. RDI addressed significant challenges related to outsourcing by revolutionizing the partner's sales process. The integration of advanced digital tools, diverse support channels, and robust performance metrics led to record-high conversion rates, increased customer satisfaction, and a remarkable 120% increase in sales revenue by 2023.

Best Use of Customer Insight & Feedback

RDI was also honored with the Best Use of Customer Insight & Feedback award for its "Winning Smart" approach. This strategy involves enhancing communication and engagement through advanced analytics and Lean Sigma methodologies, thereby driving operational efficiencies and customer satisfaction. This award highlights RDI's ability to effectively listen to, learn from, and adapt to customer needs, fostering enduring partnerships in a dynamic marketplace.

"We are incredibly proud to receive these awards, which highlight our team's dedication to excellence in customer experience, employee development, and the strategic use of customer insights," said Matt Dowd, President of RDI Corporation. "These achievements are a testament to our commitment to innovation, collaboration, and continuous improvement in everything we do."

About the USA Customer Experience Awards (USCXA)

The USA Customer Experience Awards (USCXA) is an esteemed annual event that recognizes excellence in customer experience across a range of industries. The awards celebrate organizations and professionals who showcase outstanding commitment to customer satisfaction, innovative practices, and effective use of customer feedback, aiming to inspire and promote best practices in customer experience management.

About RDI Corporation

Established in 1978, RDI Corporation is a leading provider of customer experience solutions designed to enhance customer satisfaction, drive sales growth, and foster employee development. RDI partners with clients across various industries to deliver tailored strategies that address their unique needs, leveraging advanced technologies and methodologies to drive operational efficiencies and long-term client success.