UGI Intensifies Campaign Against Utility Scammers Targeting Customers Through Fraudulent Ads
TL;DR
UGI's awareness campaign helps customers avoid financial losses by recognizing scam tactics that demand fraudulent payments for utility services.
Scammers create fake online ads with fraudulent phone numbers that impersonate utility companies to extract personal information and demand unusual payment methods.
UGI's public education efforts protect vulnerable customers from financial harm and strengthen community trust in essential utility services.
Scammers use search engine ads posing as utility companies to trick customers into paying for fake service issues and gas leak investigations.
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UGI Utilities is intensifying its campaign against scammers who are using increasingly aggressive tactics to deceive utility customers through fraudulent online advertisements and websites. Despite ongoing awareness efforts, customers continue to fall victim to these scams, resulting in financial losses and compromised personal information.
The scammers create deceptive online ads that often include phone numbers or website addresses that appear legitimate but actually connect customers directly to fraudsters. These fraudulent advertisements target customers searching for utility contact information using common phrases like "utility phone number" or "how to pay my utility bill" through search engines. The scammers pose as whatever utility company the customer is attempting to reach, making the deception more convincing.
Several UGI customers have reported calling phone numbers from these scam ads and being tricked into paying for service-related issues that typically involve no charges. In some cases, customers were told they needed to pay fees for UGI to investigate possible gas leaks, despite the company never charging for such safety investigations.
Once customers connect with scammers, the fraudsters use high-pressure tactics to demand payment through unusual methods while attempting to confirm account information including names, phone numbers, and email addresses. UGI is now reaching out to law enforcement departments to increase awareness of these scams and hopes police agencies will also alert the public about the ongoing threat.
The company emphasizes that the only legitimate UGI phone number customers should use is 800-276-2722, and the official website is UGI.com. Customers should use these verified contacts for any issues including bill payments, account inquiries, or service concerns. Knowing and using these official contact methods represents the most effective defense against scammers attempting to exploit utility customers through digital deception.
This scam campaign affects not only UGI customers but utility customers nationwide, as scammers adapt their approach to match whatever company a customer is trying to contact. The persistence of these fraudulent activities highlights the need for continued public education and vigilance when searching for utility contact information online.
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