UGI Recognized as 2024 Utility Customer Champion by Escalent
TL;DR
UGI Utilities recognized as 2024 Customer Champion, outperforming industry average in community engagement and effective customer communication.
Escalent's Cogent Syndicated Utility Trusted Brand & Customer Engagement™ study tracks UGI Utilities' performance among 142 utilities twice a year.
UGI Utilities invests in employees and technology to enhance customer service, aiming to deliver safe, reliable, and affordable energy services for a better tomorrow.
Customer Champions like UGI Utilities have improved customer engagement scores since 2020, maintaining high levels of service amidst the pandemic challenges.
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UGI Utilities, Inc. has earned recognition as a 2024 Customer Champion in Escalent's Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study. This distinction underscores UGI's commitment to fostering engaged customer relationships and excelling in customer service within the utility sector.
The study, which evaluates 142 utilities across the United States, identifies Customer Champions based on their performance in critical areas. UGI has demonstrated superiority in building community goodwill, effectively communicating about system improvements, and offering impactful programs such as energy savings initiatives. These achievements reflect UGI's sustained efforts to enhance customer engagement and satisfaction.
Suzanne Haggerty, director of syndicated research at Escalent, notes that Customer Champions like UGI have maintained higher scores compared to their pre-pandemic levels, indicating a consistent commitment to customer service excellence. The study's findings are based on comprehensive surveys conducted among 59,377 residential utility customers, providing a robust assessment of customer engagement across the industry.
Dan Adamo, UGI's Vice President of Customer Relations, emphasized that the recognition aligns with the company's mission to deliver safe, reliable, and affordable energy services underpinned by high-level customer service. He expressed pride in UGI's Customer Champion status and reaffirmed the company's commitment to ongoing investments in employees and technology to further enhance customer service quality.
This accolade holds significance for the utility industry and consumers alike. It highlights the importance of customer-centric approaches in the energy sector and sets a benchmark for other utilities to aspire to. For customers, it signals UGI's dedication to meeting their needs and fostering positive community relationships. As the energy landscape continues to evolve, such recognition underscores the value of utilities that prioritize customer engagement and satisfaction alongside their core service offerings.
Curated from Reportable
