VinFast, a dedicated electric vehicle manufacturer, is making significant strides in the global EV market with a strategy centered on comprehensive after-sales service and warranty policies. The company's approach is proving effective, with third-quarter 2024 deliveries reaching 21,912 vehicles, marking a 66% increase from the previous quarter and a 115% year-over-year growth.
In the U.S. market, VinFast is offering industry-leading warranty terms for its electric vehicles. The D-segment SUV VF 8 comes with a 10-year, 125,000-mile vehicle warranty and a 10-year, unlimited-mileage battery warranty for non-commercial use. This extensive coverage, which includes mobile services and 24/7 emergency roadside assistance, aims to build consumer confidence in EV technology.
The company's E-segment SUV VF 9, now available in California, also boasts a 10-year, 125,000-mile warranty. VinFast is expanding its U.S. presence through a growing network of dealerships across 15 states, emphasizing a premium ownership experience backed by strong after-sales support.
VinFast's success is particularly evident in its home market of Vietnam, where it delivered over 11,000 EVs in October 2024 alone, securing its position as the best-selling automotive brand in the country. The company's extensive service network, with plans to operate 200 workshops nationwide by the end of 2024, underscores its commitment to customer care.
Industry analysts attribute VinFast's rapid market share gains to its customer-centric approach, which prioritizes after-sales services over immediate sales figures. This strategy not only drives sales but also fosters long-term customer relationships, a crucial factor in the evolving EV market.
As VinFast expands globally, its focus on after-sales excellence and customer satisfaction could serve as a model for EV adoption. By addressing common concerns about electric vehicle ownership through robust warranties and support, VinFast is positioning itself as a key player in accelerating the transition to sustainable transportation.
