The City of Wilmington has successfully implemented Systems & Software's enQ CIS platform, achieving a notable milestone in municipal operations by completing its first-ever on-time property tax distribution. This transition from the outdated MUNIS platform to enQ CIS was driven by the need for a more efficient, unified system capable of handling utility billing, property tax, licenses, and inspection fees seamlessly.
J. Brett Taylor, Director of Finance for the City of Wilmington, praised the enQ CIS platform for its user-friendly interface and the transparency it offers to both customers and city agents. The platform's automation features are expected to reduce operational steps, enhance data accuracy, and improve overall service transparency. The collaboration with Systems & Software was highlighted for its flexibility and commitment to quality, ensuring the project's success without compromising on the city's objectives.
Adam Smith, Executive Vice President at Systems & Software, expressed pride in supporting Wilmington's initiative to enhance the customer experience. The enQ CIS platform's integration with Paymentus has introduced modern payment methods, including Venmo and Walmart Pay, alongside traditional options, significantly improving convenience for residents. This project underscores the importance of technological advancements in municipal operations, setting a precedent for other cities aiming to modernize their billing and tax distribution systems.
For more information on Systems & Software's solutions, visit https://www.ssivt.com.
