Coconut Software Partners with Jack Henry to Enhance Digital Banking Experience

Coconut Software, a leader in enterprise appointment solutions for the financial services industry, has announced that its platform is now accessible through the Jack Henry digital banking platform. By leveraging the Banno Digital Toolkit, Coconut Software has embedded its technology into the digital experiences offered by community and regional financial institutions.

The integration allows Coconut Software to seamlessly integrate into the digital banking platform, enhancing the overall banking experience. This strategic collaboration contributes to Jack Henry's expansive ecosystem, which includes over 1,000 fintechs and provides approximately 7,500 financial institutions with essential financial products and services for their account holders.

Coconut Software's solutions enable customers to effortlessly connect with the right experts when their interest and motivation are highest. Customers can instantly schedule time with qualified representatives to discuss desired products via phone, video call, or in-branch visits. The platform equips staff with the necessary tools to deliver exceptional service quickly, resulting in higher conversion rates, increased product sales, and valuable business insights on prefunding activities. Currently, over 150 financial institutions rely on Coconut Software to boost their Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) scores, increase deposits, and improve loan pull-through rates.

"Customers perform 70% of their banking online, and I'm very passionate that we are where the customer is. Let's not send them on a treasure hunt to access your most valuable resource – advice from your advisors," said Katherine Regnier, CEO of Coconut Software. "This integration with the Banno Digital Toolkit will result in great success for the business and their customers."

The partnership between Coconut Software and Jack Henry is significant as it addresses the evolving needs of modern banking customers who increasingly prefer digital interactions. By integrating with Jack Henry's platform, Coconut Software enhances the accessibility and efficiency of financial services, thereby improving customer satisfaction and loyalty.

This collaboration exemplifies the growing trend of fintech companies joining forces to provide comprehensive solutions that benefit both financial institutions and their customers. As the financial services industry continues to evolve, such integrations are crucial for institutions aiming to stay competitive and meet the demands of tech-savvy consumers.