Item by Item Launches AI Training for Microsoft Dynamics 365 Supply Chain Copilot

Item by Item (IBI), a leading provider of Microsoft Dynamics 365 training, has launched Copilot for D365 Supply Chain Training, a new module designed to help supply chain professionals effectively use AI capabilities embedded within Microsoft's enterprise application. This training supports Microsoft's vision of integrating artificial intelligence directly into business workflows, representing a significant step in how organizations implement AI tools for operational efficiency.

The training covers several key AI components now available in D365 Supply Chain. Copilot Sidecar functions as a conversational assistant that allows users to interact with the system through natural language, enabling task completion without navigating away from their primary workflow. Embedded Summarizations provide contextual insights directly within supply chain modules, while AI-Driven Agents automate repetitive tasks, interpret data, and support business processes. The training also addresses AI-Powered Pages and Workspaces, which organize and summarize supply chain data for quick review and action.

"This training will help users take full advantage of the embedded AI features that are now part of D365 Supply Chain," said Elif Item, CEO of Item by Item. "Copilot isn't just a tool, it's a new way of working. Our training ensures users can confidently navigate and apply these AI capabilities in real life supply chain scenarios." The announcement comes as organizations across industries increasingly adopt AI technologies to enhance productivity and decision-making in complex supply chain operations.

The release marks the final addition to the IBI platform in 2025, following a year of rapid growth in content and training offerings across D365 products. As AI becomes more integrated into enterprise software, training providers like IBI play a crucial role in ensuring effective adoption and maximizing return on technology investments. IBI offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform to gain practical, role-based knowledge.

The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across various business functions including Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to organizational needs. More information about their training offerings is available at https://www.itembyitem.co.