Peapack Private Bank & Trust has promoted Carlos A. Pacheco to Senior Vice President, Director of Enterprise Client Experience, signaling the organization's commitment to enhancing customer service and technological innovation.
In his new role, Pacheco will oversee critical strategic initiatives aimed at transforming client interactions across the bank. His responsibilities include leading client relationship surveys, implementing artificial intelligence solutions, and driving process improvements to elevate customer satisfaction.
With 25 years of banking and operations experience, Pacheco brings substantial expertise to this position. Since joining Peapack Private in 2018, he has successfully managed deposit operations and electronic banking divisions, with a strong focus on process automation and digital banking strategies.
Pacheco's appointment reflects the bank's strategic vision to leverage technology and customer-centric approaches in a competitive financial services landscape. By prioritizing client experience and technological innovation, Peapack Private aims to differentiate itself through superior service and adaptive banking solutions.
His background includes leadership roles at multiple financial institutions, including New Jersey Community Bank and 1st Constitution Bank, providing him with comprehensive insights into operational excellence and customer relationship management.
