Survey Reveals Critical Gaps in US Healthcare Support, Calls for AI Integration
TL;DR
Patients are demanding more advanced, AI-powered healthcare experiences to reduce pain points and improve their experience with providers.
Hyro's 'Voice of the Patient' survey reveals significant gaps between patient needs and the current support available through healthcare delivery channels.
Implementing AI and self-service options in healthcare can improve patient experience and potentially reduce negative health outcomes.
66% of patients expect their healthcare provider to employ generative AI technologies to enable better online and phone support – this year.
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A comprehensive survey conducted by healthcare AI communications company Hyro has unveiled significant shortcomings in the US healthcare system, with over 1,500 patients reporting that inadequate provider support has led to tangible health setbacks. The "Voice of the Patient" survey and its accompanying report underscore the urgent need for improved service delivery, particularly in areas such as appointment scheduling and prescription refills.
The survey's key findings reveal that 21% of patients delay or forgo refilling prescriptions due to lengthy hold times and cumbersome processes created by providers. Alarmingly, 32% of patients reported experiencing health complications as a result of postponed prescription refills. Furthermore, 81% of patients expressed a desire for more self-service options for scheduling appointments, and 84% would prefer to interact with an AI assistant rather than wait on hold for a human agent.
Israel Krush, CEO and Co-Founder of Hyro, emphasized the necessity for healthcare providers to adopt advanced, AI-powered solutions to address these issues. "Patients are demanding the same level of convenience in healthcare that they experience in other industries," Krush stated. "Providers who fail to meet these expectations risk patient disengagement and potentially exacerbating negative health outcomes."
While the survey indicates a strong willingness among patients to embrace AI for improved support, it also reveals concerns about data privacy and security. Specifically, 33% of respondents cited worries about the privacy and security of their personal health information when using AI technologies. Krush noted that healthcare providers must implement AI responsibly, focusing on compliance, control, and explainability to address these concerns.
The full "Voice of the Patient" report, including detailed findings and additional analysis, is available here. Hyro's platform, which serves clients like Intermountain Health, Baptist Health, and Hackensack Meridian Health, aims to safely automate workflows and conversations across various healthcare services and channels.
Curated from 24-7 Press Release
