TeamViewer AI Adoption Surges, Delivering Significant Productivity Gains for IT Support

TeamViewer reports significant customer adoption of its artificial intelligence offering just three months after initial product promotion, with the AI solution automatically summarizing more than 270,000 IT support sessions. The company documented a fourfold increase in session summaries from August to October 2025 compared to the previous three-month period, indicating accelerating adoption and usage patterns among enterprise customers.

Approximately 10,000 customers have signed up to use TeamViewer AI, with active user growth showing remarkable momentum. From September to October alone, the number of customers actively using AI features grew by 60%, while overall active users have increased by 400% since July 2025. This rapid uptake demonstrates strong market demand for AI-powered IT support solutions that can streamline operations and reduce administrative burdens.

Customers are reporting substantial efficiency gains from implementing TeamViewer's AI capabilities. The technology saves IT professionals 5-10 minutes of documentation work per support ticket and enables up to 25% faster issue resolution. These productivity improvements translate directly to reduced operational costs and enhanced service delivery for organizations managing complex IT environments. The automated session summaries enable proactive IT management by providing comprehensive documentation without manual intervention.

TeamViewer's position as a leader in secure remote connectivity and Digital Employee Experience management provides the company with unique advantages in developing AI solutions. With more than 645,000 paying customers and over 1 billion remote connections annually, TeamViewer accesses differentiated proprietary data from monitoring device health and performance across millions of devices. This extensive data foundation allows the company to build sophisticated AI models that can automatically remediate IT issues in real-time.

Mei Dent, TeamViewer's CPTO, emphasized the company's evolution toward autonomous IT support, stating that rapid AI adoption demonstrates real return on investment for customers. The company is building what it describes as a "unique agentic proposition" based on its proprietary data assets and 20 years of experience in remote connectivity solutions. TeamViewer will showcase its complete AI offering, including innovations around autonomous AI agents for IT support, at the Microsoft Ignite conference in San Francisco from November 18-25, 2025. Further information about the company's solutions can be found at https://www.teamviewer.com.

The accelerating adoption of TeamViewer AI reflects broader industry trends toward automated IT management solutions that can address skilled labor shortages and support hybrid work environments. As organizations continue digital transformation initiatives, AI-powered tools that enhance productivity while reducing manual workloads are becoming increasingly essential for maintaining competitive advantage and operational efficiency in rapidly evolving technological landscapes.