UGI Utilities, Inc. has announced a modest rate adjustment for natural gas customers that will take effect December 1, 2025, resulting in a smaller-than-expected 0.9% increase in total monthly bills. The adjustment reflects changes in the company's natural gas supply costs, which utilities are legally required to pass directly to customers without markup.
The average residential heating customer will see their total bill increase from $118.43 to $119.49 per month. This relatively small increase comes as welcome news to consumers facing broader economic pressures, particularly during winter heating seasons when energy costs typically represent a significant portion of household budgets.
UGI acknowledged that some customers may struggle with even modest bill increases, particularly those with limited or fixed incomes. The company is directing eligible customers to visit https://www.ugi.com/customerassistance or call 1-800-UGI-WARM to determine qualification for various energy assistance programs. The company will also help eligible customers apply for federally funded Low-Income Home Energy Assistance Program grants when the application process opens on December 3.
Beyond direct assistance programs, UGI offers multiple payment management options including budget billing, online account management through their website and mobile app, and an auto-pay program. These tools help customers better manage their energy expenses throughout the year rather than facing seasonal spikes.
The company also emphasizes energy conservation as a key strategy for managing costs. Customers seeking to reduce their energy consumption can find efficiency recommendations at https://www.ugi.com/energy-saving-tips. These resources provide practical guidance for homeowners looking to improve their home's energy performance while lowering utility expenses.
This announcement affects more than 760,000 customers served by UGI Utilities across its service territory. While energy cost increases are never welcome, the modest nature of this adjustment provides some relief compared to more substantial rate hikes seen in recent years across the utility sector. The company maintains additional information channels through its main website at https://www.ugi.com and social media platforms for customers seeking ongoing updates.
