Electronic Frontier Ltd Adopts Incognito's Digital Experience Solution for UK Broadband Device Management

Electronic Frontier Ltd (EFL), a prominent value-added distributor serving the UK telecommunications and alternative network market, has selected Incognito Software Systems' Digital Experience (DX) Solution to enhance device management services for its broadband provider customers. The implementation will be delivered through a cloud-based platform managed by value-added partner BM COM, marking a significant advancement in network management capabilities for UK service providers.

The partnership enables EFL's customers to achieve centralized visibility and control over their broadband devices, facilitating faster service activation processes and more efficient Wi-Fi management and troubleshooting capabilities. This comprehensive approach is expected to substantially reduce operational costs for service providers while improving overall network performance and customer satisfaction levels.

The carrier-grade solution incorporates Incognito's award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, ensuring broad interoperability across diverse device ecosystems. This dual-standard approach provides service providers with both current technology support and future-proofing for emerging industry standards, addressing the evolving needs of the broadband market.

Mark Torrans, VP of EMEA Sales at BM COM, emphasized the strategic importance of the partnership, noting his two-decade history of collaboration with EFL. "From the beginning, we were confident that Incognito's platform would provide the robust technical foundation and future-ready device management capabilities EFL needs—supporting both existing TR-069 technologies and next-generation standards like TR-369/USP," Torrans stated. He further highlighted that partnering with established distributors like EFL represents a key pillar of BM COM's growth strategy in the UK telecom market.

Conor McCann, General Manager of EFL, underscored the significance of the technology adoption for competitive positioning in the broadband sector. "Incognito provides us, and more importantly, our customers, with a comprehensive package of device management tools, essential for operating effectively in today's broadband market," McCann explained. The collaboration builds upon EFL's existing relationship with BM COM, combining Incognito's device management expertise with BM COM's cloud infrastructure capabilities.

The implementation addresses critical industry challenges including the growing complexity of device ecosystems, increasing customer expectations for reliable connectivity, and the operational demands of managing diverse network technologies. By leveraging Incognito's proven solutions through BM COM's cloud platform, EFL can offer its service provider customers enhanced technical capabilities without requiring substantial infrastructure investments. This approach enables smaller and mid-sized providers to access enterprise-grade device management tools that were previously available primarily to larger telecommunications companies.

For more information about Incognito Software Systems, visit https://www.incognito.com.