Impact Networking LLC has appointed Tracy Garcia as Chief Client Strategy Officer, effective September 2, 2025, signaling a significant commitment to enhancing client experience and retention strategies. Garcia brings over 20 years of expertise in client experience, service delivery, and strategic account management to her new role, where she will lead initiatives focused on retention and service excellence.
In her position, Garcia will align operational innovation with customer needs by establishing a clear voice that informs decision-making processes. Her leadership is expected to play a critical role in maintaining high standards of client service as the company continues its national expansion. Garcia emphasized the importance of understanding client businesses and technology impacts, stating that this approach leads to better experiences, stronger growth initiatives, and overall satisfaction.
Chief Executive Officer Mike Lepper described the appointment as part of Impact's strategy to double down on client experience investment. "Tracy is the right leader to take this priority to the next level," Lepper said, highlighting her proven ability to unify teams, optimize service delivery, and create value for clients. This move represents the latest step in Impact's broader strategy to position itself as the go-to national partner for comprehensive business management services.
Garcia's primary goal is to create a client experience that is predictable, consistent, and excellent, allowing Impact to set new standards for customer-first growth in the managed services industry. The company, which employs over 800 experts across more than 20 locations, provides managed IT, cybersecurity, AI consulting, marketing, and print services to businesses nationwide. For additional information about Impact Networking's services, visit https://www.impactmybiz.com.
