Incognito Software Systems announced a partnership with BM COM to deliver advanced device and in-home Wi-Fi management solutions to broadband providers across Europe. This collaboration will see BM COM hosting Incognito's cloud-based Digital Experience (DX) Solution, offering a turnkey platform for configuring, monitoring, and managing customer-premises equipment (CPE).
Gary Knee, CEO at Incognito, stated that this partnership reflects the company's commitment to expanding its reach and providing innovative solutions globally. By working with BM COM, operators can achieve their business goals more quickly and address the increasing demands of connected homes. The partnership enables a fully managed SaaS deployment of Incognito's DX Solution, allowing service providers to scale advanced end-to-end device management and telemetry without operational complexity.
David Mansfeld, Managing Partner at BM COM, emphasized that the partnership enhances customer value by combining best-in-class device and Wi-Fi management with hands-on services for successful deployments. This collaboration aims to improve operational efficiency, provide real-time visibility into connected homes, and elevate customer experience. Incognito's DX Solution is a carrier-grade, vendor-agnostic platform featuring an award-winning Auto Configuration Server (ACS) with User Services Platform (USP) support.
The platform supports standards such as TR-069 and TR-369 (USP), offering enhanced visibility, lifecycle control, and self-care tools for in-home devices and services. It also enables the deployment of smart home apps directly on CPEs using virtualized containers to improve subscriber quality of experience. This partnership leverages Incognito's industry-proven software and BM COM's regional support and technical expertise, helping service providers reduce costs and meet the growing demand for reliable, high-performance broadband services.
