TeamViewer AI Adoption Surges with 400% User Growth in Three Months

TeamViewer reports rapid customer adoption of its artificial intelligence offering, with approximately 10,000 customers signing up to use TeamViewer AI features since the product's initial promotion three months ago. The AI solution has automatically summarized more than 270,000 IT support sessions, with session summaries growing fourfold from August to October 2025 compared to the previous three-month period.

The growth metrics demonstrate strong market acceptance, with the number of customers actively using AI features increasing by 60% from September to October alone. Since July, active users have grown by 400%, indicating accelerating adoption of AI-powered support solutions. Customers report substantial efficiency gains, including saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution.

As a pioneer in secure remote connectivity and leader in Digital Employee Experience management, TeamViewer leverages its extensive proprietary data to build AI momentum. The company serves more than 645,000 paying customers and handles over 1 billion remote connections annually to various devices. TeamViewer's platform monitors device health and performance while automatically remediating IT issues in real-time across millions of devices.

Mei Dent, TeamViewer's CPTO, emphasized the company's evolution, stating that by integrating real-time auto-remediation capabilities and evolving toward proactive and autonomous operations, TeamViewer is positioning itself as the go-to company for IT support and endpoint management in the era of agentic AI. The rapid adoption demonstrates the real return on investment that AI solutions are already delivering for customers.

TeamViewer will showcase its complete AI offering, including the next innovation around autonomous AI agents for IT support, at the Microsoft Ignite conference in San Francisco from November 18-25, 2025. The company's growing AI capabilities represent a significant shift in how IT support is delivered, moving from reactive problem-solving to proactive management using artificial intelligence. This transformation addresses critical industry challenges including IT staffing shortages, the need for faster resolution times, and the growing complexity of digital workplace environments.

The substantial efficiency gains reported by customers highlight the practical benefits of AI integration in enterprise support systems. By automating documentation and accelerating problem resolution, organizations can redirect IT resources to more strategic initiatives while improving employee productivity and reducing operational costs. The rapid adoption curve suggests that AI-powered support solutions are becoming essential tools for modern IT departments seeking to optimize their operations and enhance digital employee experiences.